Subscription, Cancellation & Refund Policy

Version 1.2 · Effective October 20, 2026

Current availability

MSP Target has Connect (Free), Professional, and Advisor plan definitions. The public pricing page describes current intended pricing and access levels, but self-service paid checkout is not yet available. Displaying a price does not create a subscription, charge a payment method, or promise immediate access. Paid access, if offered before checkout launches, must be confirmed in an order or written enrollment accepted by MSP Target LLC.

Billing and renewal after paid enrollment

When paid enrollment becomes available, the checkout or order will identify the exact price, included access, billing period, renewal terms, taxes, and effective date before you authorize payment. We will not charge a free account without affirmative paid enrollment. Any automatic renewal applies only if the accepted checkout or order expressly says so. Future renewal pricing changes will receive the notice stated in the applicable order or required by law.

Trials, evaluation, and founder offers

Trials and evaluation access may have feature or usage limits and may end without converting to a paid plan. Promotional and founder offers may be limited by time, eligibility, quantity, account, or workspace and may not be transferred or combined unless expressly stated. Lifetime or special access applies only to the identified eligible account and does not guarantee that every feature remains unchanged forever.

Cancellation

If you have paid access, you may cancel before renewal through an available account control or Support. Cancellation stops future renewal and normally takes effect at the end of the paid period unless the applicable order states otherwise. Removing a member, disconnecting an integration, or ceasing use does not itself cancel a workspace subscription.

Refunds

Except where required by law or expressly stated in an offer, paid fees are non-refundable and we do not provide credits for partial periods, unused limits, plan downgrades, or inactive accounts. If we terminate a paid subscription for convenience rather than breach, we will provide a prorated refund for the unused prepaid period.

Failed payments and plan changes

After billing is enabled, we may retry failed charges, request updated payment information, limit paid features, or suspend a delinquent subscription after reasonable notice. The checkout or order will explain how upgrades, downgrades, and proration operate. A plan change may affect feature access; export important information before a downgrade or cancellation.

Free plan

The free plan has no recurring subscription fee and may have limited features, support, storage, integrations, or availability. We may modify the free plan with notice where practical. We will not charge a free account without affirmative enrollment in a paid plan.

Questions

Billing and cancellation requests may be submitted through support.